Welcome to ElderEase Concierge Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services, you agree to the practices described in this policy.

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1. Information We Collect

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• Personal Identification Information: We collect your name, address, phone number, email, and other information you provide when registering for our services or communicating with us.

• Usage Data: We collect information on how you interact with our service, including website pages accessed, times, and durations.

• Sensitive Information: We may collect information relating to health or personal needs where necessary for providing tailored services. This information is collected with your explicit consent.

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2. How We Use Your Information

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• To provide, personalise, and improve our services to meet your needs.

• To communicate with you regarding our services, updates, or customer support.

• To process billing and manage your subscription.

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3. Information Sharing

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We do not sell or rent your information to third parties. Information is shared only in the following situations:

• Service Providers: We share your information with trusted service providers who assist us in delivering our services.

• Legal Requirements: We may disclose your information if required by law or to protect your safety or the safety of others.

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4. Security of Your Information

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We use industry-standard practices to protect your information, including encryption and access controls. We take all reasonable steps to safeguard against unauthorised access, alteration, or disclosure of your personal data.

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5. Your Rights

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• Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.

• Withdraw Consent: You may withdraw your consent for the collection of sensitive information at any time, although this may affect our ability to provide certain services.

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6. Cookies

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Our website uses cookies to enhance your experience. You can adjust your browser settings to refuse cookies, though this may limit functionality.

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7. Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website.

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8. Contact Us

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If you have any questions about this Privacy Policy, please contact us at: ​elderease@apopogroup.co.nz