We strive to offer a premium, reliable experience tailored to our clients' unique needs. However, we understand that circumstances can change. Our return policy is designed with fairness and transparency in mind.

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Cancellation Policy

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• New Clients: If you are new to ElderEase and decide to cancel your service, you may do so within 7 days of the initial induction visit for a refund. The refund amount will be adjusted to reflect the deduction of the induction fee and any concierge services already provided, which will be charged at the full hourly rate.

• Ongoing Clients: For clients on monthly subscriptions, cancellation requests must be submitted at least 10 days before the next billing cycle. Cancellations made after this period will take effect at the end of the following billing cycle.

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Refunds

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• Induction Fee: The one-time induction fee is non-refundable, as this covers essential document preparation and coordination with our network to meet your needs.

• Unused Service Hours: Hours included in your plan that go unused during the monthly period will not roll over or be refunded. Additional hours beyond your selected tier will be charged at our standard hourly rate.

• Early Termination: For discounted, long-term subscriptions (6 or 12 months), cancellations before the end of the term will forfeit the discount, and services rendered will be billed at the full monthly rate for past months. The difference will be deducted from any remaining balance before processing the final refund.

 

How to Cancel

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To cancel your ElderEase service, please email our support team at elderease@apopogroup.co.nz or contact your personal account manager directly.

For any questions or concerns, we encourage you to reach out. Your satisfaction and peace of mind are our priority.